Last updated 12 September 2024

This privacy notice for Symmetry Sports Massage Stafford (‘we’, ‘us’ or ‘our’) describes how and why we might collect, store and/or share (‘process’) your information when you use our services (‘services’), such as when you:

• Visit our website at www.symmetrysportsmassagestafford.co.uk, or any website of ours that links to this privacy notice

• Engage with us in other related ways, including any sales, marketing or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services.

Summary of key points

What personal information do we process? When you visit, use or navigate our services, we may process personal information depending on how you interact with us and the services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive information when necessary with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms and other outside sources.

How do we process your information? We process your information to provide, improve and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid, legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee or promise that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Fully privacy policy

What information do we collect?

Personal information you disclose to us.

We collect personal information that you provide to us when you register on the services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make and the products and features you use. The personal information we collect may include the following:

• Names

• Phone numbers

• Email addresses

• Mailing addresses

• Job titles

• Contact preferences

• Billing addresses

• Debit/ credit card numbers

Sensitive information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Health data

Social media login data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Instagram or other social media account. If you choose to register in this way, we will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information collected from other sources.

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programmes, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, internet data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account, we receive personal information about you such as your name, email address and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings.

How do we process your information?

We process your information for a variety of reasons, depending on how you interact with our services, including:

• To facilitate account creation and authentication and otherwise manager user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services.

• To send you marketing and communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

• To post testimonials. We post testimonials on our services that may contain personal information.

How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures, designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee or promise that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access our services online within a secure environment.

Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children aged under 18, please contact us at symmetrysportsmassagestafford@outlook.com.

What are your privacy rights?

You may review, change or terminate your account at any time.

Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at symmetrysportsmassagestafford@outlook.com.

However, please note this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and communications. You can unsubscribe from our marketing and communications at any time by email - send ‘Unsubscribe’ to symmetrysportsmassagestafford@outlook.com. You will then be removed from marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests and for other non-marketing purposes.

Account information. If you would like to review or change the information in your account or terminate your account, you can contact us at symmetrysportsmassagestafford@outlook.com. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference to not have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Do we make updates to this privacy notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How can you contact us about this notice?

If you have any questions or comments about this notice, you may email us at symmetrysportsmassagestafford@outlook.com.

How can you review, update or delete the data we collect from you?

You have the right to request access to the personal information we collect from you, change that information or delete it. To request to review, update or delete your personal information, please email us at symmetrysportsmassagestafford@outlook.com.